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Keywords

digital technology; dynamic capability; operational performance; technological volatility; ICT enterprises

Abstract

Digital technologies can reshape the resource allocation of enterprises, optimize production processes, and upgrade industrial structures. As an important indicator for measuring the business performance of enterprises, operating performance is significantly affected by technological changes. Existing studies have analyzed the impact mechanism of digital technologies on enterprise performance from the perspectives of supply chain, organizational culture, and resource orchestration, but the analysis from the perspective of organizational dynamic capabilities is still insufficient. In addition, the moderating role of technological turbulence between digital technologies and enterprise operating performance remains highly uncertain and requires further theoretical discussions and empirical studies to clarify its mechanism. This paper takes Chinese ICT enterprises from 2008 to 2021 as the research objects, draws on the ‘ resource-capability-performance’ research paradigm, and proceeds from the resource-based view and the dynamic capability perspective to explore the impact mechanism of digital technologies on the operating performance of enterprises. On this basis, the moderating variable of technological turbulence is introduced to explore its moderating role. The following conclusions are drawn: Digital technologies have a positive impact on the operating performance of ICT enterprises, and this conclusion remains valid after robustness tests. The operating performance of enterprises will be affected by digital technologies. Digital technologies can help enterprises maintain a competitive advantage by expanding market share, optimizing the structure of human capital and intellectual capital, reducing costs, and improving customer loyalty and satisfaction, thereby enhancing the operating performance of enterprises. Absorptive capacity and innovative capacity have significant mediating mechanisms in the relationship between digital technologies and the operating performance of ICT enterprises, while adaptive capacity does not. This paper introduces dynamic capabilities as mediating variables, which promotes the research on the action mechanism of digital technologies on the operating performance of ICT enterprises. Through large-sample microdata, it accurately examines the action mechanism of how digital technologies affect dynamic capabilities and then have an impact on the operating performance of ICT enterprises, uncovering the black box of how digital technologies affect the operating performance of ICT enterprises, thereby advancing the research on the relationship between digital technologies and the operating performance of ICT enterprises. The moderating role of technological turbulence is divided into two parts: First, The moderating mechanism of technological turbulence in the relationship between digital technologies and the operating performance of ICT enterprises is not significant. Second, technological turbulence negatively moderates the relationships between digital technologies and adaptive capacity, absorptive capacity, and innovative capacity. This paper explores the moderating role of technological turbulence from a contingency perspective, deepening the understanding of different action contexts of digital technologies. The conclusion that technological turbulence has no moderating role in the relationship between digital technologies and the operating performance of ICT enterprises but has a negative moderating role in the relationships between digital technologies and absorptive capacity, adaptive capacity, and innovative capacity will deepen the understanding of the action contexts of digital technologies and provide an explanation for how enterprises build dynamic capabilities according to the characteristics of their operating environments.

DOI

10. 16315/j. stm. 2025. 01. 006

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